Refund and Returns Policy

We want you to be happy with your purchase. This policy explains when and how you can return items and receive a refund, in line with UK consumer law.

1. Your Legal Rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.

2. Cooling‑Off Period For Online Orders

If you’ve bought from us online (or by phone), you have 14 days from the day after you receive the goods to change your mind.
To cancel, please contact us using the details below and return the item(s) to us within 14 days of telling us you’re cancelling.
The item must be unused and in the same condition that you received it. It must be in the original packaging with all seals and/or wrappers still intact.
We’ll refund the price you paid for the items plus our standard delivery charge. We don’t refund enhanced delivery (e.g., next‑day) if chosen.
Unless the items are faulty, you’ll need to pay the cost of return postage. We recommend using a tracked service.
We may reduce your refund if the item has been handled beyond what’s necessary to check it, and it is no longer in a resalable condition.

3. Faulty Or Not As Described

If an item is faulty, damaged, or not as described, please contact us as soon as possible. You have a legal right to a repair or replacement. In many cases, you may be entitled to a refund.
We’ll cover reasonable return postage for faulty items. Please contact us before returning as we may be able to help resolve the issue.

4. Exclusions

The following items can’t be returned for a refund or exchange:

Gift cards
Items sealed for health protection or hygiene reasons that have been unsealed, opened, or used after delivery. This includes dry herb vaporisers, electronic inhalation devices, mouthpieces, and any associated glassware or parts that come into contact with vapour, due to hygiene and safety regulations.

5. How To Return

Email us at returns@rippingterps.co.uk with your order number and the reason for return.
Package the item securely. Include your order number or a copy of the receipt/delivery note.
Send to: KTB Group Ltd, 25 Fair a Far, Edinburgh, EH4 6QB. We recommend using a tracked delivery service. You are responsible for the goods until they reach us.

6. Processing Your Refund

We aim to process refunds within 14 days of receiving the returned items (or proof you sent them back).
Refunds are made to your original payment method. Depending on your card issuer or bank, it can take a few days for the funds to appear.

7. Exchanges

Want a different size, colour or item? The fastest way is to return your item and place a new order. If you prefer an exchange, please contact us – we’ll let you know current stock and timings.